Access Line calls are documented on the Inquiry screen. 1. Search for the Inquiry screen using the search icon. 2. Select “Inquiries (My Office)” 3. This will bring you to the Inquiries list page. Create a new inquiry by using the new icon. 4. This will bring up the client search window. You […]
Life Cycle of the Client: Request for Services
There are many methods used to initialize services, but all start with some sort of request for services. This section will go into how to document these types of requests and how to move a client through the initialization process. Each county has an Access Line that’s available 24/7 for people to call for information about services and to request services. Each county also has a Crisis Line that’s available 24/7 for people to call when they’re in crisis. Some counties may have walk-in clinics where a person can simply drop-in and request an assessment. Sometimes people requesting services may call another behavioral health phone number or walk into an office that doesn’t provide screening, assessment, or crisis services and they need to be redirected. We’ll cover all of these scenarios in this section.